shipping policy
your framed print will arrive well packaged and ready to hang.

Free shipping on all UK orders over £100​

PRINT ONLY ORDERS
print only orders are shipped in a triangular map tube 
I use UPS as standard for print only orders. Set fee £4.50
Lead time 3-4 working days


FRAMED PRINT ORDERS
framed prints lead time on orders that are not in stock are 6-9 days (about a week). each is made to order and then shipped next day service via FedEx or DPD

INTERNATIONAL SHIPPING
I ship print orders in a map tube internationally
EU - £18
Rest of the world - £29

lead times 4-6 working days depending on your location - Fed Ex or UPS are used who are exceptional efficient shipments to the USA typically arrive within 48 hours

INT
ERNATIONAL IS NOT CURRENTLY AVAILABLE ONLINE AS THE WEB COMPANY PUTS THE INTERNATIONAL SHIPPING RATE AS DEFAULT. THIS CANNOT BE ALTERED BY ME AT THIS TIME SO I HAVE REMOVED THE OPTION AS IT WAS PUTTING PEOPLE OFF. PLEASE EMAIL OR CALL FOR INTERNATIONAL SALES.

happy to quote for shipping framed prints on a case by case basis. please email with details. as a benchmark shipments of my large framed canvas print cost £100 to the USA

collection

if you live in the gloucestershire area you are welcome to come and collect an order. email or call to arrange a time

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return & exchange policy

please get in contact if for any reason you are not satisfied with your order, or if damage is sustained during shipping. the option of a refund or exchange will be made available.
 
i gladly accept returns and exchanges

contact me within: 14 days of delivery

send items back within: 30 days of delivery

the following items can't be returned or exchanged

because of the nature of these items, unless they arrive damaged or defective, i can't accept returns for:

  • custom or personalised orders

payment methods


card payments and PayPal are accepted online

automated card and paypal options through invoice system
 
i can take card payments over the phone

i accept payments by bank transfer upon request. For any queries regarding payment, please contact me by emailing:

thecartographicarts@gmail.com